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How to Send a Diagnostic

Try Ask Odrive first

The latest odrive desktop client includes 🤖 Ask Odrive in the tray menu — an in-product AI assistant that can read your local logs and walk through common problems on your machine. For most issues, this is the fastest way to get help before sending a diagnostic. See Ask Odrive for details.

When you send a diagnostic, the odrive desktop client provides a report to odrive support containing troubleshooting information. A local status file called current_odrive_status.txt is also generated in your default odrive folder.

Windows

  1. Open the odrive tray menu from the Windows taskbar
  2. Select "send diagnostics" at the bottom of the menu
  3. Click "Send Report"

Windows diagnostic menu

Mac

  1. Access the odrive tray menu from the macOS menu bar
  2. Select "send diagnostics" at the bottom of the menu
  3. Click "Send Report"

Mac diagnostic menu

Contacting Support

After sending a diagnostic, contact odrive support with details about your issue:

Make sure to mention that you've sent a diagnostic and describe the issue you're experiencing.