How to Send a Diagnostic¶
When you send a diagnostic, the odrive desktop client provides a report to odrive support containing troubleshooting information. A local status file called current_odrive_status.txt is also generated in your default odrive folder.
Windows¶
- Open the odrive tray menu from the Windows taskbar
- Select "send diagnostics" at the bottom of the menu
- Click "Send Report"
Mac¶
- Access the odrive tray menu from the macOS menu bar
- Select "send diagnostics" at the bottom of the menu
- Click "Send Report"
Contacting Support¶
After sending a diagnostic, contact odrive support with details about your issue:
- Forum: forum.odrive.com
- Email: support@odrive.com
Make sure to mention that you've sent a diagnostic and describe the issue you're experiencing.